Apple TV suffered a significant outage on Saturday night time that prevented shoppers from watching programming on Apple units. Particularly, the Apple TV outage resulted in MLS Season Cross being down for about two hours on a giant night time for MLS followers.
The timing couldn’t be any worse. Viewers on Apple units missed the whole lot of the primary half between Portland Timbers towards Seattle Sounders. Along with lacking most of that recreation, viewers additionally missed the primary half of San Jose towards Kansas Metropolis.
With Apple streaming 100% of MLS video games for the subsequent 10 years, and experiences of gradual adoption of MLS Season Cross, MLS and Apple don’t want embarrassing tech points getting in the best way of followers watching video games.
Timeline of Apple TV outage
The offender for the downtime wasn’t simply the Apple TV app. The truth is, all Apple companies had been down together with Apple Music, Apple iCloud, App Retailer, Apple TV+ and iTunes.
Stories began coming in that the Apple TV app was not working round 9:40PM ET. Downdetector continued reporting that the entire Apple companies had been down till round 11:20PM ET.
The Apple TV downtime coincided with viewers lacking Alexi Lalas’ , so at the very least there was a ray of sunshine.
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Contains: Each common season recreation, MLS Cup Playoffs, Leagues Cup, & Extra
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No communication with subscribers is unacceptable
So when Apple has a significant outage like this, it’s crucial that the league and Apple talk with MLS Season Cross subscribers to allow them to know what’s happening.
Nonetheless, each MLS and Apple had been silent on the difficulty. Neither of them communicated the difficulty on their web sites nor social media channels. Because of this, viewers had been left fully at midnight.
A number of the pissed off subscribers turned to social media to attempt to discover solutions. Solely then did a minority of them uncover that there was a workaround to repair the difficulty. Customers may merely bypass the Apple TV app by logging in by a Google Chrome browser to look at the protection on television.apple.com.
The truth that this wasn’t communicated by the official MLS and Apple social media channels is unacceptable. Prospects who paid $99 per season (or $14.99 per 30 days) for MLS Season Cross deserve higher.
